1-1 SESSIONS DISCLAIMER AND TERMS AND CONDITIONS

In the spirit of good practise, when you are purchasing services from me, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

All 1-1 services and communication, email or otherwise, delivered by myself, Simone Niles, as well as information on this website (simoneniles.com) are meant to help you identify the areas in your life and in your thinking that may be preventing you from being your authentic self and exploring ways in which you can, in order to create a more meaningful life. Coaching, mentoring and healing is not a substitute for professional mental health care or medical care.

The term ‘1-1 sessions’ as here used covers coaching, sound, shamanic healing and the use of relevant modalities (NLP, TFT) for clients.

SESSION DISCLAIMER

I understand that the 1-1 services I will be receiving from my coach/mentor are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my coach/mentor is not acting as a mental health counsellor or a medical professional.

For legal purposes, I understand that coaching is currently an unregulated industry. However, my coach is a fully qualified and accredited coach.

I understand and agree that I am fully responsible for my well-being during my sessions, and subsequently, including my choices and decisions.

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.

I understand that to the extent our work together involves career or business, my Coach is not promising outcomes including but not limited to increased clientele, profitability and or business success.

I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken, and my confidentiality agreement limited in this capacity. Furthermore, if my Coach/Mentor is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

I understand that while my information is password password protected, the use of technology is not always secure, and I accept the risks of confidentiality in the use of email, text, phone, Zoom and other technology.

I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

TERMS AND CONDITIONS

The session schedule will be arranged between Simone and the client and can be booked up to 2 months in advance. Simone will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number and frequency of coaching session will be agreed at the start of coaching between Simone and the client and confirmed by Simone by email or written correspondence. Where sessions occur outside of a package or programme with no specific number is agreed, sessions will be provided on a session by session basis.

In return for the fees payable by the client (or by a third party on their behalf), Simone agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third-party counts as an agent acting on behalf of the client).

Where any client is unhappy with any of the terms and conditions, they can contact Simone to discuss any concerns and see if they can be resolved before the first session. Participation by any individual in the first session constitutes acceptance of these terms and conditions.

FORMAT OF SESSIONS

All sessions will be held virtually via Zoom and the client will be provided with the links. Simone is responsible for ensuring that she is available for session at agreed times and agrees to adhere to cancellation policy and she expects the same from the client.

Sessions are 60 minutes each.

SESSION FEES

In accordance with Simone’s current fees for a programme of sessions, or any other such fee as shall be agreed and notified to the client via website/checkout page and/or email depending on the initial entry process. Payment is required in advance before coaching sessions commence.

ADDITIONAL SESSIONS

Simone may agree to provide additional coaching sessions after completion of the initial agreed programme/session(s). These terms and conditions will apply to any additional sessions so provided and Simone will provide client with follow up options for the client to make an informed choice.

DATES AND TIMES OF SESSIONS

The date and time of all sessions will be agreed between Simone and the client by Simone’s online calendar booking system OR as a verbal agreement at the end of each session via phone, face to face/ zoom.

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

PAYMENT TERMS

Fees can be paid online by debit or credit card using the secure payments systems on Simone’s site. Receipts will be sent directly from system (Kajabi, Stripe, Paypal)

Fees are payable in advance either in FULL or Payment options as chosen by the client.

BETWEEN SESSIONS

Simone may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired outcomes.

The client may contact Simone by e-mail between sessions to seek clarification regarding anything arising from a coaching session, to share a win, ask for support, or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Simone will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

REARRANGING SESSIONS

If a client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. Coaching sessions will be forfeited unless 48 hours’ notice has been given. In exceptional circumstances, I understand that at Simone’s discretion I may not lose my session and it will be carried forward. I also understand that Simone may need to rearrange a coaching session. In those instances, she will also give the client 48 hours’ notice where practical.

Where a client pays for a specified timeframe (3 / 6 / 12 month programmes) they must have the session(s) that they have paid for within that timeframe. Where shorter packages are booked, Simone will make it clear to the client in writing, what specific time frame will be accepted for completing all booked sessions.

CONFIDENTIALITY

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

EARLY TERMINATION

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behaviour by the client, actual or potential conflict of interest, or other reasons, Simone can decide to pause or terminate the service to the client early, or refuse to provide further sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Simone where practical. If sessions are being paused, no refund will be offered, and Simone and client will come to a mutual agreement as per the recommencement date of the sessions. If Simone terminates the agreement, the client will be refunded on a basis on session payment average (full cost minus admin fees, divided by number of sessions) per unused session. No refund will be given to client after 30-day cooling off period, for early termination.

RESPONSIBILITIES

Simone will seek to enable the client to improve their quality of life and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for making important decisions in their life or business. Simone has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

GOVERNING LAW

This contract is governed by the law of England whose courts have exclusive jurisdiction in relation to any dispute, disagreement, proceedings or legal claim of any nature relating to the service provided or the contract.

FEEDBACK

Feedback about the service is welcomed and can be given during a 1-1 session or by writing to [email protected]