The Field Support Portal Â
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Welcome.
This page is here to help you find the right support quickly and easily.
Because The Field includes both community experiences and membership access, different types of support may be handled by different people on our team.
Using the correct subject line helps us respond to you faster.
If you need assistance, please email:
Please include the relevant subject line from the sections below.
Technical Support
If you are having trouble accessing the platform or navigating the site, we’re happy to help.
Examples include:
• Login issues
• Trouble accessing the community
• Problems viewing sessions or resources
• Difficulty updating your account details
• Access not appearing after purchase
Email Subject line:
TECH SUPPORT
Include:
• The email address used for your membership
• A short description of the issue
• A screenshot if possible
This helps us resolve the issue quickly.
Billing Support
For any questions related to your membership payment or subscription.
Examples include:
• Updating payment details
• Membership upgrades
• Billing questions
• Refund inquiries
• Payment errors
Email Subject line:
BILLING SUPPORT
Include:
• The email address associated with your membership
• A brief explanation of your request
If your message relates to upgrading from Wayfinder to Pathmaker, we will guide you through the process.
Personal Support
The Field is a reflective space, and sometimes questions arise about:
• How to navigate the community
• Where to find specific resources
• Which membership tier may be right for you
• Clarifying upcoming sessions or events
Email Subject line:
MEMBER SUPPORT
We’ll make sure your message reaches the right person.
Questions About the Community
If your question relates to conversations, practices, or themes inside the community itself, you are encouraged to:
• Ask inside the Field Forum
• Share reflections in the relevant space
• Bring questions to the Homecoming sessions
Many answers also emerge through shared dialogue.
Response Time
Our team reviews support messages during the week and will respond as soon as possible normally within 24–48 hours (Mon–Fri)
We appreciate your patience and will always do our best to assist you with care and clarity.
*A Final Note
The Field is designed to be a space of steadiness and thoughtful connection.
Practical support is here when you need it, so you can remain focused on the practices, conversations, and presence that brought you here.
We’re glad you’re part of this community.